Account & Data Deletion

This page applies to the Adept Solutions app and website operated by Adept Solutions. It describes how to request deletion of your account and associated personal data, what is deleted, and what we may need to keep.

1. Delete your account from the app

1. Open the Adept Solutions app and sign in.
2. Go to Profile (or Settings).
3. Select Delete account.
4. Confirm when prompted. Your account and personal data are then scheduled for deletion.

You can also delete your account from the profile page on our website while signed in.

2. Request deletion by email

If you cannot access your account, email support@adeptsolutions.co.zw from the email address on your account with the subject "Account deletion request". We may ask a few questions to verify your identity before we proceed.

3. What is deleted

When you delete your account, we remove or anonymise your personal data, including:

• Your profile details (name, email, phone number, profile photo, and linked emails).
• Your login credentials and authentication data.
• Your push-notification device tokens.
• Your private credentials wallet and any public wallet link, which stops working immediately.

4. What we may keep, and why

Some records must be retained for legal, accounting, tax, or fraud-prevention reasons, or where they no longer identify you:

• Invoices, payments, and tax records are retained for the period required by Zimbabwean law, then deleted.
• Credentials issued by third-party certifying bodies may be retained by those bodies under their own records and policies.
• Anonymised or aggregated data that can no longer identify you may be kept for reporting and analytics.

5. How long it takes

We action verified deletion requests promptly and complete deletion of eligible data within 30 days, except for records we are legally required to retain as described above. Once your account is deleted, it cannot be recovered, and you would need to create a new account to use the Service again.

6. Contact

For any question about deleting your account or data, contact us at support@adeptsolutions.co.zw. For full details on how we handle your information, see our Privacy Policy.