Privacy Policy

Adept Solutions ("Adept Solutions", "we", "us", or "our") operates a training marketplace and credentials wallet for learners and organisations in Zimbabwe and the wider Southern African region (the "Service"), delivered through our mobile app and website. We are the data controller responsible for your personal information.

We are committed to protecting your privacy and handling your data in an open and transparent manner, in line with the Cyber and Data Protection Act [Chapter 12:07] of Zimbabwe and applicable data-protection principles. By creating an account or using the Service, you agree to the practices described in this policy.

1. Information we collect

Information you provide to us

• Account and profile details - your name, email address, phone number, password (stored only as a secure hash), profile photo, and any additional email addresses you link to your account.
• Organisation details - if you belong to an organisation, your role, team membership, and seat assignments.
• Booking and enrolment data - the trainings you browse, book, or attend, seat holds, vouchers and promo codes you redeem, and attendance or completion records.
• Payment and invoicing data - invoices raised to you, and proof-of-payment documents (for example bank-transfer receipts) that you upload. We do not collect or store card numbers or bank login credentials.
• Credentials - certificates and qualifications issued to or stored in your credentials wallet, including issuing body, dates, and validity.
• Communications - messages, support requests, and feedback you send us.

Information we collect automatically

• Device and app information - device model, operating system version, app version, language, and unique identifiers needed to run the app.
• Push notification tokens - a Firebase Cloud Messaging (FCM) registration token so we can deliver booking, payment, and credential notifications to your device.
• Usage and log data - actions you take in the app, timestamps, IP address, and diagnostic information used to keep the Service secure and reliable.

Information from other sources

• Organisation managers who enrol you, assign you a seat, or invite you to their team.
• Certifying bodies and facilitators who confirm attendance, exam outcomes, or issue credentials.

2. How we use your information

We use your personal information to:

• Create and manage your account and authenticate you securely.
• Process bookings, seats, vouchers, invoices, and payments.
• Issue, store, and (where you choose) publicly share your credentials.
• Send you transactional and service messages, including push, email, and in-app notifications about your bookings, payments, and credentials.
• Provide customer support and respond to your requests.
• Maintain the security, integrity, and performance of the Service and prevent fraud or misuse.
• Comply with our legal, accounting, and tax obligations.

We rely on the following bases to process your data: performance of our contract with you, your consent (for example for optional notifications or a public wallet), our legitimate interests in operating and securing the Service, and compliance with legal obligations.

3. Payments

Payments are made by manual bank transfer. You upload a proof of payment which our finance team reviews and matches against your invoice. We store your invoices and proof-of-payment documents but never handle or store your card details or online-banking credentials. Prices are shown in US Dollars and include 15% VAT where applicable.

4. Push notifications

With your permission, we send push notifications through Google Firebase Cloud Messaging for events such as booking confirmations, payment approvals, and credential updates. You can turn notifications off at any time in your device settings; doing so does not delete your account but you may miss time-sensitive updates.

5. How we share your information

We do not sell your personal information. We share it only as needed to run the Service:

• Service providers - hosting, email delivery, and Google Firebase Cloud Messaging for push notifications, acting on our instructions.
• Your organisation - if you were enrolled or sponsored by an organisation, its managers can see your booking, seat, and attendance status for the seats they fund.
• Certifying bodies and facilitators - to verify attendance and issue credentials.
• Accounting and finance systems - to reconcile invoices and payments for tax and record-keeping.
• Legal and safety - where required by law, regulation, legal process, or to protect the rights, property, or safety of Adept Solutions, our users, or others.

6. Public credentials wallet

Your credentials wallet is private by default. If you choose to make your wallet public, a read-only page at a personal link becomes viewable by anyone who has that link, showing your name and verified credentials. You can switch your wallet back to private at any time from your profile or wallet settings.

7. Data retention

We keep your personal information for as long as your account is active and as needed to provide the Service. Some records, such as invoices, payments, and tax documents, are retained for longer where the law requires it. When data is no longer needed, we delete or anonymise it. See our Account & Data Deletion page for how to request deletion.

8. Security

We use appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), hashed passwords, access controls, and private storage for sensitive documents such as proof-of-payment files. No method of transmission or storage is completely secure, but we work to protect your information and to respond promptly to any incident.

9. Your rights and choices

Subject to applicable law, you may:

• Access the personal information we hold about you.
• Correct or update inaccurate or incomplete information from your profile.
• Request deletion of your account and personal data.
• Object to or restrict certain processing, and withdraw consent where processing is based on consent.
• Request a copy of your data in a portable format.

To exercise any of these rights, update your profile in the app or email support@adeptsolutions.co.zw. We may need to verify your identity before acting on a request.

10. Children's privacy

The Service is intended for users aged 18 and over (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. International data transfers

We are based in Zimbabwe. Some of our service providers (for example Google Firebase) may process data on servers located outside Zimbabwe. Where data is transferred internationally, we take steps to ensure it remains protected in line with this policy and applicable law.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify you in the app or by email. Your continued use of the Service after an update means you accept the revised policy.

13. Contact us

If you have questions about this policy or how we handle your data, contact us at support@adeptsolutions.co.zw.

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Google Play data safety summary

The table below summarises how the app handles data, to accompany our Google Play Data Safety declaration.

Data type	Collected	Purpose	Shared
Name, email, phone	Yes	Account, communications	Not sold; shared only with service providers
Proof-of-payment documents	Yes	Payment processing	No
Bookings and credentials	Yes	App functionality	Organisation / certifying body as applicable
Device identifiers, push token	Yes	Notifications, security	Firebase (Google)
App activity and diagnostics	Yes	Reliability, fraud prevention	No
Payment card details	No	-	-

Data is encrypted in transit, and you can request account and data deletion at any time.