Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and Adept Solutions ("Adept Solutions", "we", "us", or "our") governing your access to and use of our training marketplace and credentials wallet, provided through our mobile app and website (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.

1. Eligibility and accounts

• You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service.
• You are responsible for providing accurate information and keeping your account details up to date.
• You are responsible for keeping your password confidential and for all activity under your account. Notify us promptly of any unauthorised use.

2. The Service

The Service lets you browse and book professional trainings and certifications, redeem vouchers and promo codes, receive invoices, submit proof of payment, and store and share credentials in a digital wallet. Organisations can purchase seats in bulk and distribute them to their teams. We may add, change, or remove features at any time.

3. Bookings, seats, and vouchers

• A booking is confirmed once payment is received and approved, subject to seat availability.
• Seat holds are temporary and may expire if payment is not completed within the stated window.
• Vouchers and promo codes are subject to their own terms, validity periods, and any usage limits, and cannot be exchanged for cash.
• Where an organisation sponsors your seat, the organisation's arrangements with us also apply.

4. Pricing, payment, and invoices

• Prices are displayed in US Dollars and include 15% VAT where applicable.
• Payment is made by manual bank transfer. You must upload a valid proof of payment, which we review before confirming your booking.
• Invoices are issued for your bookings and purchases and are available in the app.
• We reserve the right to correct pricing errors and to decline or cancel a booking where payment cannot be verified.

Cancellations, transfers, and refunds are governed by our Refund & Payment Policy.

5. Credentials and the wallet

• Credentials are issued by Adept Solutions or by third-party certifying bodies and reflect their standards and decisions.
• We provide the wallet as a convenient place to store and verify your credentials; we do not guarantee that any third party will accept or recognise a credential.
• Your wallet is private by default. If you choose to make it public, you are responsible for any link you share.

6. Acceptable use

You agree not to:

• Use the Service for any unlawful, fraudulent, or harmful purpose.
• Impersonate any person or misrepresent your identity, affiliation, or credentials.
• Attempt to gain unauthorised access to the Service, other accounts, or our systems.
• Interfere with, disrupt, or place undue load on the Service, or introduce malicious code.
• Copy, resell, or commercially exploit any part of the Service without our written permission.

7. Intellectual property

The Service, including its content, branding, and software, is owned by Adept Solutions or its licensors and is protected by intellectual-property laws. Training materials and certifying-body marks remain the property of their respective owners. We grant you a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose. You retain ownership of the content you submit, and grant us the licence we need to operate the Service.

8. Third-party content and services

The Service may rely on or link to third parties, such as certifying bodies and Google Firebase for notifications. We are not responsible for third-party content, standards, or services, which may be governed by their own terms.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that credentials will meet the requirements of any employer or authority.

10. Limitation of liability

To the fullest extent permitted by law, Adept Solutions will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, revenue, or profits, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid to us for the relevant booking in the twelve months before the claim arose.

11. Indemnity

You agree to indemnify and hold Adept Solutions harmless from any claims, losses, or expenses arising out of your misuse of the Service or your breach of these Terms.

12. Suspension and termination

You may stop using the Service and delete your account at any time (see our Account & Data Deletion page). We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service and its users.

13. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify you. Your continued use of the Service after an update means you accept the revised Terms.

14. Governing law

These Terms are governed by the laws of Zimbabwe. Any dispute relating to the Service or these Terms will be subject to the exclusive jurisdiction of the courts of Zimbabwe, without prejudice to any mandatory consumer rights you may have.

15. Contact us

Questions about these Terms? Contact us at support@adeptsolutions.co.zw.