Refund & Payment Policy

This Refund & Payment Policy forms part of our Terms of Service and explains how you pay for trainings and when refunds are available.

1. Prices and VAT

All prices are shown in US Dollars (USD) and include Value Added Tax (VAT) at 15% where applicable. The price payable is the total shown on your invoice.

2. How you pay

• Bank transfer - after you book, we raise an invoice with our banking details. You transfer the amount and upload a proof of payment in the app.
• Vouchers and promo codes - a valid voucher or promo code may cover or reduce the amount due at checkout.
• Organisation-sponsored seats - where your organisation pays, settlement follows the arrangement between the organisation and Adept Solutions.

We do not collect or store card details. Your booking is confirmed once we have reviewed and matched your payment against the invoice.

3. Seat holds and payment deadlines

A booking may place a temporary hold on a seat. If payment and a valid proof of payment are not received within the stated window, the hold may expire and the seat may be released to other learners.

4. Refund eligibility

Unless a specific programme states otherwise, refunds are handled as follows:

Situation	Outcome
You cancel well before the start date	Full refund, or transfer to another date or learner.
You cancel close to the start date	Partial refund or a credit, depending on the programme's cancellation window.
No-show or cancellation after the training has started	Generally non-refundable.
Adept Solutions cancels or reschedules a class	Full refund or a free transfer to the next available session, at your choice.
Duplicate or overpayment	The excess is refunded or credited to your account.

5. Non-refundable items

• Exam or certification vouchers once they have been issued or activated.
• Fees payable by Adept Solutions to third-party certifying bodies on your behalf.
• Services already delivered or consumed.

6. How to request a refund

Email support@adeptsolutions.co.zw with your invoice number and the reason for your request. We will confirm whether your request is eligible under this policy.

7. How refunds are processed

Approved refunds are paid by bank transfer to the account used for the original payment, or issued as account credit where you prefer. We aim to process approved refunds within 14 business days of approval. Your bank may take additional time to reflect the funds.

8. Contact

For questions about payments or refunds, contact us at support@adeptsolutions.co.zw.